Privacy Policy
Last updated: September 3, 2026
Hey, Miss A! (“we,” “us,” “our”) operates the website at heymissa.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, create an account, book a session, use the Parent Portal, or purchase our printable activities. By using our website, you agree to the practices described here.
Information we collect
We collect only the information needed to provide our services to you and to communicate about bookings, orders, and your account.
Account information
When you create an account, we collect your email address and a password (stored in encrypted form). If you sign in with Google, we receive the name and email address associated with your Google profile that Google shares with us.
Booking and session requests
When you request a session, we collect the details you submit on the booking form, such as your name, email address, your learner's grade level, the type of session requested, your preferred date and time, and any notes you choose to share about your learner's needs.
Parent portal and student information
If you have an account linked to your learner, the Parent Portal lets you view their recurring session plan and upcoming scheduled sessions. To set this up, Hey, Miss A! creates a student profile that may include your learner's name, grade level, and notes about their learning needs, and links it to your account using the email address you registered with. We also store the details of the recurring plan — the type of session, the scheduled weekdays and times, the start date, an optional end date, and any note — along with the individual upcoming sessions generated from that plan. If you request a cancellation or rescheduling through the portal, we store your request and the short message you include with it. You can only ever view information for students linked to your own account. The portal may also display learning goals and short progress notes that Hey, Miss A! writes for your learner. Goals and notes are private by default and are shared with you only when Hey, Miss A! chooses to make an individual item visible. They are kept skill-based and instructional; please avoid sharing medical, behavioral-diagnosis, or other children's details. You may ask us to remove or withhold any goal or progress note at any time.
Shop orders and payments
When you make a purchase, we collect your name, email address, and order details (the products purchased and order reference). Payment itself is processed by our payment provider, Stripe. We never see or store your full card number.
Contact form messages
When you use our contact form, we collect your name, email address, subject, and the message you write to us.
Usage information
Like most websites, we and our hosting providers automatically collect limited technical information such as browser type, device type, and pages visited, in order to keep the site running securely.
How we use your information
We use the information we collect to:
- Create and manage your account and sign you in
- Confirm and coordinate your booking and session requests
- Maintain your learner's recurring session plan, generate upcoming scheduled sessions, and let you view them in the Parent Portal
- Receive and review your cancellation or rescheduling requests submitted through the portal
- Process your orders and deliver your purchased downloadable files
- Respond to your messages and support requests
- Send you essential notifications about your bookings, orders, or account
- Maintain the security and proper functioning of the website
Legal basis for processing
We process your personal information based on your consent, to take steps at your request before entering into a booking or purchase (contract), to fulfill our obligations to you, and to protect our legitimate interests in operating a safe and secure website.
Cookies and similar technologies
We use essential cookies and local storage to keep you signed in and to remember items in your shopping cart. We do not use cookies to track you across other websites for advertising. You can control or delete cookies through your browser settings; some site features may not work if essential cookies are disabled.
How we share information
We do not sell your personal information. We share it only as described here:
- With our service providers who help us run the website and deliver our services, including our database and authentication provider, our payment processor (Stripe), and our website hosting provider.
- When required by law, or to protect the rights, safety, or property of Hey, Miss A!, our customers, or others.
Third-party services
Our website relies on a small number of trusted third-party services. These providers process your information under their own privacy policies when you use their features:
- Stripe — payment processing
- Google — account sign-in (when you choose Google sign-in)
- Our website and database hosting provider
Data retention
We keep your account and order information for as long as your account is active or as needed to provide our services and comply with legal obligations. Student profiles, recurring session plans, and the scheduled sessions generated from them are retained while your learner is active with Hey, Miss A! and for our records thereafter; you may ask us to remove a student's information at any time. Booking requests, session change requests, and contact messages are retained as long as needed to respond to you and for our records. You may ask us to delete your account and associated information at any time.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
Children's privacy
Our services are designed for early childhood learners, but the website and accounts are intended to be used by parents, guardians, and adult learners. We do not knowingly collect personal information directly from children under 18 without a parent or guardian's involvement. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete it.
Security
We take reasonable measures to protect your information using secure storage, encrypted passwords, and access controls. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
International transfers
Your information may be processed in a country different from your own, where data protection laws may differ. We take steps to ensure your information is protected in accordance with this policy wherever it is processed.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the bottom of this page. Material changes will be highlighted on the website.
Contact us
If you have questions about this Privacy Policy or how we handle your information, you can reach us through the contact form on our site or by email at heymissa.edu@gmail.com.